Shipping policy

We currently ship within the United States only.

Processing & Delivery Time

All orders are processed within 1–2 business days after payment is confirmed.
Estimated delivery time: 2–5 business days.
Please note that shipping times are estimates and not guaranteed. Delays may occur due to carrier issues, holidays, or unforeseen circumstances.

Shipping Rates

• Standard Shipping (USA): $3.99

• Free Shipping: on orders over $50

Express shipping options may be available at checkout.

Order Tracking

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Address

Please ensure your shipping information is correct at checkout. We are not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

ZENO is not responsible for lost, stolen, or damaged packages once they have been handed to the shipping carrier. If your package is delayed or missing, please contact the carrier directly using your tracking number. You may also reach out to us at zeno-contact@protonmail.com and we will assist where possible.