Terms of service
Overview
Welcome to ZENO! The terms “we”, “us” and “our” refer to ZENO. ZENO operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). ZENO is hosted on Shopify, which enables us to provide these Services.
These Terms & Conditions, together with the policies referenced herein (the “Terms”), describe your rights and obligations when using the Services. By visiting, interacting with, or using our Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you may not access or use our Services.
Section 1 – Access and Account
By agreeing to these Terms, you represent that you are of legal age in your state or region of residence and that you authorize any of your minor dependents to use the Services through devices you own or control.
You may be asked to provide certain information to use the Services, including email, billing, payment, and shipping information. You agree that all information you provide is accurate, current, and complete. You are responsible for maintaining the security of your login credentials and all activities under your account.
Section 2 – Our Products
We aim to display our products as accurately as possible. However, product appearance may vary depending on your device or settings.
We do not guarantee that the quality of products or Services will meet your expectations. Product descriptions may change without notice, and we reserve the right to discontinue any product at any time.
Section 3 – Orders
By placing an order, you make an offer to purchase. ZENO reserves the right to accept or decline any order at our discretion. An order is confirmed only once payment is processed and you receive an order confirmation.
All returns or exchanges are subject to our Return & Refund Policy. Orders are for personal use only and not for resale or export.
Section 4 – Prices and Billing
Prices may change without notice. The price charged will be the one displayed at checkout and confirmed in your order confirmation. Prices exclude taxes, shipping, handling, customs, or import duties unless stated otherwise.
You agree to provide current, complete, and accurate billing and account information and promptly update payment details to allow us to complete your transactions.
Section 5 – Shipping and Delivery
We are not responsible for shipping delays. All delivery times are estimates and not guaranteed. Once products are handed to the shipping carrier, ownership and risk of loss transfer to you.
Section 6 – Intellectual Property
All Services, including trademarks, logos, text, graphics, images, videos, and designs, are the property of ZENO, Shopify, or licensors and protected by law. You may only use the Services for personal, non-commercial purposes. Unauthorized use may infringe intellectual property rights.
Section 7 – Third-Party Tools
We may provide access to third-party tools “as is” without warranties. Use of such tools is at your own risk, and you must review the terms of the third-party providers.
Section 8 – Third-Party Links
Our Services may include links to third-party websites or materials. We are not responsible for their content, accuracy, or practices. Accessing them is at your own risk.
Section 9 – Relationship with Shopify
ZENO is powered by Shopify. However, all transactions are between you and ZENO directly. Shopify is not responsible for any issues arising from your transactions with us.
Section 10 – Privacy Policy
All personal information collected through our Services is governed by our Privacy Policy. Shopify may also process data in connection with hosting and providing the Services.
Section 11 – Feedback
By submitting feedback, suggestions, or reviews, you grant ZENO a worldwide, royalty-free license to use, modify, and display such content. You confirm that your feedback does not infringe third-party rights.
Section 12 – Errors, Inaccuracies, and Omissions
Occasionally, information on our Services may contain errors or inaccuracies. We reserve the right to correct or update information at any time without prior notice.
Section 13 – Prohibited Uses
You may not use the Services for unlawful purposes, to violate intellectual property rights, harass others, spread malware, or otherwise interfere with operations. ZENO reserves the right to terminate accounts for violations.
Section 14 – Termination
We may terminate your access at any time without notice if you violate these Terms. Certain provisions, such as intellectual property, limitations of liability, and indemnification, will survive termination.
Section 15 – Disclaimer of Warranties
Unless expressly stated by ZENO, the Services and all products are provided “as is” and “as available” without warranties of any kind, express or implied.
Section 16 – Limitation of Liability
To the extent permitted by law, ZENO and its affiliates shall not be liable for any damages, including lost profits, data loss, or indirect damages arising from the use of our Services or products.
Section 17 – Indemnification
You agree to indemnify and hold harmless ZENO, Shopify, and affiliates from claims or damages resulting from your breach of these Terms or misuse of the Services.
Section 18 – Severability
If any provision is deemed unlawful or unenforceable, the remaining provisions remain valid.
Section 19 – Entire Agreement
These Terms, together with our published policies, constitute the entire agreement between you and ZENO.
Section 20 – Assignment
You may not transfer your rights under these Terms without our written consent. We may assign our rights without notice.
Section 21 – Governing Law
These Terms and any separate agreements shall be governed by the laws of Luxembourg.
Section 22 – Changes to Terms
You can review the most current version of the Terms on this page. We may update or replace these Terms at any time. Continued use of the Services constitutes acceptance of any changes.
Section 23 – Contact Information
Questions about the Terms & Conditions should be sent to us at:
ZENO
An der Aa
6660 Born, Luxembourg
Email: zeno-contact@protonmail.com